Gone But Not Forgotten

If you have recently suffered the loss of a pet you may have questions about companion animal cremation services.

There are many pet crematoriums across the country offering both local and national services. CPC (Cambridge Pet Crematorium) has 30 years of experience, and as the country’s largest pet crematorium we have been at the forefront of personal, caring and ethical pet cremation services.

Animal Cremation FAQs

We have answered a few frequently asked questions below, however, should our question remain unanswered please contact one of our bereavement advisors.

What options are available for my pet?

Individual Cremation

Your pet is cremated on its own with the ashes returned to you in a casket or urn of your choice. You may wish to have the ashes interred in our Garden of Remembrance instead. You can also attend the cremation if you wish.

Communal Cremation

Your pet will be cremated with other pets. A token ash is placed in our communal columbarium.

Home Burial

This enables you to have a private ceremony in the comfort of your own surroundings.

What does an individual cremation actually mean?

An individual cremation is when your pet is cremated separately from other pets in their own chamber. This enables us to guarantee the ashes we return are those of your pet and only your pet.

A sympathy card will accompany your pet’s ashes confirming details of the individual cremation.

How long does an individual cremation take to perform?

An individual cremation will vary in time depending on the size of the pet. Usually the process takes anywhere from an hour to three or more.

We are committed to giving each pet that comes to us a dignified farewell, the process of cremation will vary slightly from pet to pet and will never be hurried.

Is individual cremation expensive?

Pet cremation is roughly one tenth of the price of a human cremation.

We will always tell you the full price at the time of making the arrangements.

How do I know if my veterinary practice uses CPC?

Please ask your veterinary practice if they use CPC. This is a perfectly reasonable question and most vets will not mind you asking.

If you have any doubts we advise that you visit the pet crematorium in advance to be sure.

Can I be present at the time of my pet’s individual cremation?

You are welcome to attend your pet’s individual cremation providing you with one last chance to say farewell.

On arrival at CPC, your bereavement advisor will explain the service to you and be on hand throughout to provide support and comfort. For further information please click here.

If you would like to attend your pet’s individual cremation please contact our bereavement advisors on 01763 207700 to make an appointment.

How do I make the final arrangements?

If your pet has been euthanised at your veterinary practice, your vet should be able to make the final arrangements for you on your behalf. To ensure you receive the service you would like for your pet please inform your vet of your wishes.

If your pet has passed away peacefully at home you can contact us to make the arrangements yourself, we can collect from your home or vet practice.

We have a farewell planner to assist you in making the best decisions for you. Please click here to download our farewell planner.

What happens if my pet dies in the evening or at a weekend?

If your pet passes away in the evening you should contact your veterinary practice following morning. You may also wish to contact us on 01763 207 700.

If your pet passes away during the weekend we advise you to contact your veterinary practice.

Can I bring my pet to CPC?

You are welcome to bring your companion to CPC yourself. To do so, we simply ask that you telephone us on 01763 207700 to inform us of your wishes and to arrange a time.

Do you collect from home?

Our Petrest Premium Pet Cremation offers a personal and individual service tailored to your requirements. Our specially trained Petrest Drivers will collect from your home (or your vet’s practice) and deliver the ashes back to you within three working days.

For further information please telephone 01763 208773.

How and when should I pay for the cremation?

If you have made the final arrangements through your veterinary practice, in most cases they will ask for payment to be taken and have their own process and time frames for doing so.

If your vet has asked you to contact CPC please telephone 01763 207700 to confirm arrangements for the individual cremation and to make payment by debit or credit card.

Should I consider my options before my pet passes away?

We honestly feel that you should consider your options well before the time comes. With the exception of an unexpected death, considering what you will do before your pet passes will enable you to make the arrangements required with a clear head.

We offer a range of services for planning purposes. Our Farewell Planner can be handed to your vet and kept on file with your wishes marked down. Alternatively, you may with to consider a payment plan that can be settled before your pet’s passing. This is available with our Petrest Pre-Payment Plan.

Contact us on 01763 207700 for further information and to discuss setting up a pre-payment plan.

Do I have to have a garden to inter or scatter my pet’s ashes in?

No. There are several options available:

  • Many people chose to keep their pet’s ashes, for example in their pet’s favourite room. We provide a range of caskets and urns for this purpose.
  • The ashes could be scattered in a place where you and your pet spend a lot of time together.
  • It is possible to inter the ashes here at CPC in an individual plot in our garden.
  • Some clients have the ashes put in a beech casket and when their own time comes they make it their wish to be cremated with their pet’s ashes.

How long should I wait before considering getting another pet?

The simple answer to this question is, it’s entirely up to you.

Grief affects everyone in different ways. Adopting another pet quite soon after may provide you with a new companion to heal, but equally you may feel that another pet so soon is too painful to consider.

Our best advice here is to not close your heart to the idea. Take the time you need to heal and accept your companion’s passing, but don’t rule the idea of another companion out straight away.

We have heard stories over the years from our clients who ruled out adopting another pet, and found themselves rescuing or “accidentally” adopting that special friend who needed them. Never close your heart off to the possibility of unconditional love.

Can CPC cremate an exhumed pet?

Yes we can cremate an exhumed pet and still offer you all of our normal cremation services.

You will need to make arrangements for the pet to be brought to CPC, but we can offer individual cremation and return ashes in the casket or urn of your choice.

Can more than one pet be cremated together?

Yes, many people often wish to cremate companions together.

It will depend on the size of each individual pet whether we can do this but if possible we will make the final arrangements.

Please contact a bereavement advisor for advice and confirmation before proceeding on 01763 207700.

Can the ashes of a human be interred or scattered in CPC’s Garden of Remembrance?

Yes, many people choose to be laid to rest with their beloved pets in our tranquil Garden of Remembrance.

Please contact a bereavement advisor for further details and to discuss what you would like to do. They will help you make all necessary arrangements.

Does CPC provide any religious services?

We do not provide any specific religious services. However, we do welcome people of all faiths to CPC and respect any customs or practices you may wish to carry out within reason.

If you have any special requests, please contact one of our bereavement advisors who will be happy to discuss your requirement.

Can I take my pets ashes abroad?

We cannot guarantee the passage of ashes into any particular country, however, you will receive a certificate of cremation confirming that your pet was cremated by CPC.

We recommend that further information should be sought about the regulations of that country before travelling.

Can I collect my pets’ ashes from CPC even if I have not attended my pets’ cremation?

Yes, please speak to your veterinary practice to let them know of your wishes in the first instance.

Then please contact a CPC bereavement advisor prior to the collection of your pet from your vets. They will then provide advice and make any necessary arrangements that you might wish to make.