Helping you with your order

We believe that every pet is an individual, and should be treated with care and dignity. If you require any help with your orders or if you would like to speak to one of our experienced bereavement advisors, we are available 08:30 – 17:00 Monday to Friday and 08:30 to 15:00 on Saturday.

We aim to respond to all enquiries within 24 hours and are available via phone, email or social media.

Please be aware that enquiries received on a Sunday will be responded to 24 hours from receipt on a Monday.

If you would like more information or have a question about your order please contact our Cambridge office.